Caring for Your Property

Maintenance affects your property’s condition, your tenant’s experience, and the cost of ownership. Turn Key Asset Management coordinates repair requests and follows up with tenants and service providers to keep work moving.

We communicate with owners about maintenance needs and obtain approval as required by the management agreement. When a repair requires a decision, we help owners understand the issue and available options.

Our role goes beyond passing along a request. We coordinate access, track progress, and follow up on outstanding work, helping owners address maintenance without managing every detail themselves.

Regular Inspections

Regular inspections are essential for identifying and addressing potential issues before they become significant problems. These inspections help maintain the property's condition and ensure compliance with local housing codes. Key aspects include:

• Scheduled Inspections: Property managers often schedule inspections on a quarterly, biannual, or annual basis, depending on the property type and owner’s preferences. These inspections cover both the interior and exterior of the property.

• Condition Assessment: During inspections, the property manager assesses the condition of key areas such as the roof, plumbing, electrical systems, HVAC, and structural elements. They also check for signs of wear and tear, damage, or neglect.

• Tenant Compliance: Inspections also involve ensuring that tenants are complying with the lease terms, such as adhering to property rules, maintaining cleanliness, and reporting issues promptly.

• Inspection Reports: After each inspection, the property manager prepares a detailed report highlighting any issues found and recommending necessary actions. These reports are shared with the property owner and kept on file for future reference.

Maintenance Services

Regular maintenance is crucial for keeping the property in optimal condition and preventing unexpected breakdowns. Property managers are responsible for scheduling and overseeing maintenance activities, including:

• Preventive Maintenance: This includes routine tasks such as servicing the HVAC system, cleaning gutters, checking smoke detectors, and inspecting plumbing fixtures. Preventive maintenance helps extend the lifespan of property systems and reduces the risk of major failures.

• Seasonal Maintenance: Depending on the location, certain maintenance tasks are necessary at specific times of the year. For example, preparing the property for winter by insulating pipes or maintaining landscaping in the spring and summer.

• Landscaping: Maintaining the property’s exterior, including lawn care, tree trimming, and general landscaping, to enhance curb appeal and comply with community standards.

• Common Area Maintenance: For multi-unit properties, managing the upkeep of common areas such as hallways, lobbies, parking lots, and recreational facilities.

Repairs

When issues arise, whether from wear and tear, tenant damage, or unforeseen events, property managers coordinate timely and effective repairs. This involves:

• Emergency Repairs: Addressing urgent issues that could impact tenant safety or property integrity, such as burst pipes, electrical failures, or structural damage. Property managers ensure that emergency repairs are carried out promptly, often working with 24/7 emergency service providers.

• Routine Repairs: Handling non-emergency repairs, such as fixing a leaky faucet, repairing a broken appliance, or addressing minor cosmetic issues. These repairs are typically scheduled at a convenient time for both the tenant and the repair crew.

• Repair Requests: Property managers often have systems in place for tenants to submit repair requests easily, such as an online portal or dedicated phone line. This ensures that issues are logged and addressed in a timely manner.

• Quality Control: After repairs are completed, the property manager inspects the work to ensure it meets the necessary standards and resolves the issue completely.

Vendor Management

Property managers frequently work with various contractors and service providers to carry out maintenance and repairs. Effective vendor management is essential to ensure quality work at competitive prices. This includes:

• Selecting Vendors: Property managers typically maintain a network of trusted vendors for various services, such as plumbing, electrical work, landscaping, and cleaning. They choose vendors based on factors like reputation, reliability, cost, and quality of work.

• Negotiating Contracts: Managers negotiate service contracts to secure favorable terms, including pricing, response times, and warranties. This ensures that the property owner gets the best value for the services provided.

• Supervising Work: Property managers oversee vendors’ work to ensure it is completed to the required standards and within the agreed-upon timeframe. This includes inspecting the work once it's done and ensuring that any issues are addressed promptly.

• Payment and Record-Keeping: Managers handle payments to vendors, ensuring that invoices are accurate and services are delivered as promised. They also maintain records of all vendor interactions, contracts, and payments for future reference.

Effective property maintenance and repair management are key to preserving the property’s value, ensuring tenant satisfaction, and preventing small issues from escalating into costly problems. A proactive approach in these areas helps maintain a well-functioning, attractive property that meets the needs of both tenants and owners.

Maintenance and Repairs

Reliable maintenance solutions, safeguarding your property and peace of mind

Tenant Management

We handle tenant communication, lease administration, and follow-up throughout the tenancy, keeping owners informed and addressing concerns as they arise.

Marketing and Leasing

We market your rental, coordinate showings, screen applicants, and prepare the lease, with a focus on reducing vacancy time and finding qualified tenants.

Maintenance and Repairs

We coordinate repair requests and communicate with tenants, service providers, and owners to address maintenance needs and help protect your property’s condition.

Financial Management

We manage rent collection, track property income and expenses, and provide financial statements through your owner portal, giving you a clear view of your rental’s performance.

Property Turnover Services

We assess the property after move-out and coordinate cleaning, repairs, and preparation for the next tenant, helping reduce delays between tenancies.

Customer Service

Owners and tenants have a team to contact with questions or concerns. We explain next steps, coordinate responses, and follow through on issues that need attention.

Have any questions?

Have a rental property or a question about our management services? Contact our team to discuss your property and how we can help.

Office Address:

11834 Canon Blvd, Suite M
Newport News, VA 23606

Contact

PMServices@tkamva.com
(757) 342-9000

Office Hours

Monday 9AM - 4:30PM Tuesday 9AM - 4:30PM Wednesday 9AM - 4:30PM Thursday 9AM - 4:30PM Friday 9AM - 1PM Saturday By Appt Only Sunday Closed